June 14, 2018

So, what came first? The workforce reduction causing the lack of revenue conversion or the dwindling profits resulting in a reduction in force? Or was the customer to blame after all as their survey responses hit an all-time company low? How would you rank the cause and effect of these business pains? Does it give …

PART 1: BEAT YOUR COMPETITOR, NOT YOUR EMPLOYEES, AND ESPECIALLY NOT YOUR CUSTOMER! Read More »

‘…the height of sophistication is simplicity.’ – Clare Boothe Luce, 1931 This quote sums it up with only six words. Seriously, please look it up, print it out and staple it to your forehead, well, ok, office/ cubicle/ agile workplace wall. Ok, I shall now step off my soapbox and deliver those solutions. Or as …

PART 2: BEAT YOUR COMPETITOR, NOT YOUR EMPLOYEES, AND ESPECIALLY NOT YOUR CUSTOMER! Read More »